In Profile – Valerie Low

Customer Experience Partner Get the culture right, notes Zappos’ founder Tony Hseih, and delivering great customer service “will happen naturally on its own.” Included in Zappos’ 10 core values, you’ll find many words that speak to employee creativity – like fun,...

From the Presidents – May 2016

On the heels of February’s 7% decrease on all Laddawn stock items, we noted that lower energy costs would likely recover and polymer costs were “certain to rebound.” True enough; however, no one predicted the speed with which it happened. It took just two months for...